Crisis Management

As in everyday life where the unexpected happens, organisations are often hit with situations which are not foreseen. It could range from industrial accidents, product recall to natural calamity.

An organisation that has an established team of leaders who deal with crisis will proactively forecast potential crisis that may arise from it's operations. There is a strong focus on PR to recover any damage to public image.

Panic and placing blame would seem like a normal first reaction. However, expressing apology to the people concerned should be the first action in a crisis. There are different scenarios in a crisis situation and it is so important to look at issues from all sides. It is also important to have an already established framework of leadership in place to handle crisis situations.

Alagse-a group of management practitioners who promote thought leadership look at leadership framework for crisis.